Find answers to common questions about rug supplies, rug pads, installation, and care.
Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
We do not currently offer free shipping. However, this may be added at some point. We apologize.
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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